Payment

  • On Checkout, customers will be redirected to the PayFast secure payment gateway. Once the payment transaction has been completed, customers will be redirected back to the Nature’s Canvas website. (Please see our website Terms and Conditions regarding third-party websites)
  • Methods of payment include direct EFT (South Africa only), Visa and Mastercard.
  • All orders will only be processed once full up-front payment has been received by Nature’s Canvas.
  • Orders over the value of R1000 will be entitled to a 5% discount.
  • Orders over the value of R5000 will be entitled to a 10% discount.
  • All custom orders and downloadable products are non-refundable.
  • Prices could change without prior notice. Quoted prices will be honoured in accordance with the terms of the specific quote.

Shipping

  • The onus is on the customer to check the contents of the parcel on receipt from the courier company before signing the courier delivery waybill.
  • In the event of damage, proof of such damage must immediately be sent to Nature’s Canvas at: info@naturescanvas.co.za with a photograph and the supplied delivery note accompanied inside the sealed parcel.
  • Any damage reported after the delivery has been signed for will not be replaced or refunded.

Designs

  • Nature’s Canvas will supply four (4) design concepts to choose from for approval, which includes two (2) modifications to the provided four (4) initial design concepts.
  • Should any of the four (4) designs not be suitable, the customer must supply their own design concept to Nature’s Canvas.

Production and Timing

  • Production will commence once the customer has signed off the final selected design.
  • The signed off approval must be sent to: info@naturescanvas.co.za
  • Estimated production time will be advised at time of order.

Copyright, Trademark and Intellectual Property

  • Nature’s Canvas does not reproduce copyright or trademark material in any form unless written permission has been granted by the copy right/trade mark owner.
  • Should the customer require a copyright/ trademark design, the onus is on the customer to produce proof of written consent.
  • Nature’s Canvas holds copyright and intellectual property rights for all generic and custom designs by Nature’s Canvas.
  • Any commissioned designs/branding supplied to Nature’s Canvas by the customer will remain the property of the customer.

Craft Parties, Craft Events and Team Building Experiences

Craft Parties, Craft Events and Team Building Experiences are quoted individually and respective terms of order apply. These Terms and Conditions will be sent to you with our quotation.